Isn’t that what you wanted? Were you wrong to order? Have you changed your mind?
You have 14 days from the date of delivery to contact us by email [email protected]. Items will have to be returned to our store in good condition.
Did your order arrive damaged or defective?
Contact us by email [email protected], within 48 hours. Apaixonarte guarantees the return or exchange of any defective product, after proving the existence of damage or defects under our responsibility.
Want to return a gift?
The return of a product offered must be made by the person who offered / bought it. In this case, to proceed with the return, you must contact the person who bought it, in the sense that they proceed to contact us, within 14 days, from the date of the delivery.
Did you receive a wrong order?
Contact us by email [email protected]. We will contact you as soon as possible to resolve the incident.
As soon as the return arrives at our store, it will be subjected to a careful analysis. All returned products, except for damage or defects, if they are in their original packaging, have not been used and are in full condition to be sold, a full refund or exchange will be made within 7 days.
All refunds will be made using the same payment method used for the purchase.
The exchanges took place according to the availability of the articles.
For any exchange you must contact us by email [email protected]
All returns must arrive to our store, located at Rua Poiais de São Bento 57, 1200 346 Lisbon, Portugal.